Cancellation, Rescheduling and Refund Policy

Please note that once an appointment for a Remote Online Notarization (RON) session has been scheduled, all payments are non-refundable. Upon booking an appointment with OnlineNotaryUSA.com , you will receive a confirmation email specifying the date and time for your RON session. You are allowed to cancel or reschedule your appointment once, up to 3 hours before the scheduled session. Rescheduling must be done within this timeframe to avoid forfeiting the session.

Remote Online Notarization Services:

  • Refunds are not available once the notarization process has been completed, as the service is considered fully rendered.
  • Refunds are not available if you the principal or another signer provide his / her fake or invalid or expired identification card or passport or driver’s license or government-issued other identification document.

If the notarization cannot be completed due to technical issues on our end during the RON session, you may reschedule the session once, but no refunds will be provided. In cases where service delivery is delayed or disrupted due to circumstances beyond our control—such as natural disasters, technological failures, network issues, or unavoidable interruptions—the notary public will start the service as soon as normal conditions are restored. When the platform is operational, you will receive an email with a rescheduling link for a remote online notarization live session, allowing you to select a new date and time based on availability.